Description: Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.

GOBHI has an immediate opening for a full-time Brokerage Intake Specialist (Call Taker). This remote position will be based out of the employee’s home and has to be within our NEMT service area in Eastern Oregon or accepted radius.

The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.

Essential duties include:

Data Entry of ride and billing information for completed rides.
Maintains records and reports within areas of responsibility.
Processes incoming and outgoing mail.
Prepares denial letters to CCO.
Prepares and maintains records for quality control.
Fields incoming phone calls.
Interviews eligible clients to obtain sufficient information to take ride request.
Provides timely ride assignments to providers.
Assesses eligibility according to program regulations.
Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
Takes messages and routes calls to other programs.
Other duties as assigned.

**Please note that there are multiple ads but we are only hiring one position** Requirements:

What is needed to succeed in this role:

Superior Customer Service skills
Excellent communication skills, bother verbal and written
Technology Savvy – proficient in Microsoft Office software and Google Suites
Strong and reliable internet connection
Flexible; able to multi-task in response to time sensitive and changing situations
Handles highly sensitive and confidential information
Positive attitude – ability to approach problems in a positive manner
Education – High School Diploma or equivalent, three years’ experience in customer service
Bilingual in Spanish preferred.

What we offer:

Competitive salary – $18.00 per hour, additional compensation for bilingual skills
Medical, dental and vision insurance for you and dependents
22 paid time off days and 12 paid holidays
EAP
FSA, with a $500 employer contribution
Triple AAA insurance
Mileage reimbursement
Wellness benefits
401k contribution, including 6.5% employer contributions
Cell phone and internet reimbursements

About GOBHI:

Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.

GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

Greater Oregon Behavioral Health, Inc jobs

Brokerage Intake Specialist (remote)

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